Privacy Policy

Last updated: 15th January 2026

Introduction

This Privacy Policy explains how belnatorix.top AG ("we", "us", or "our") collects, uses, discloses, and protects your personal information when you visit our website belnatorix.top or use our customer analytics services. We are committed to protecting your privacy and ensuring transparency about our data practices.

Data Controller Information

The data controller for your personal information is:

• Company: belnatorix.top AG
• Registration Number: FN253614a
• Address: Währinger Straße 99, 1070 Vienna, Austria
• Email: [email protected]
• Phone: +43 14409783

Data Collection

We collect personal data that you provide to us directly and information that is automatically collected when you use our website. The data we collect includes:

Information You Provide

• Contact information (name, email address, phone number, company name)
• Communication content (messages sent through our contact forms or email)
• Service preferences and requirements
• Account information if you create an account with us

Automatically Collected Information

• Technical information (IP address, browser type, operating system)
• Usage data (pages visited, time spent on site, click patterns)
• Device information (device type, screen resolution, language settings)
• Cookies and similar tracking technologies

How We Use Your Information

We use of your data for the following purposes, based on legitimate business interests and your consent where required:

• Providing and improving our customer analytics services
• Responding to your enquiries and providing customer support
• Sending you information about our services and updates
• Analysing website usage to improve user experience
• Complying with legal obligations and protecting our rights
• Preventing fraud and ensuring security
• Marketing our services with your consent

Legal Basis for Processing

Under the General Data Protection Regulation (GDPR), we process your personal data based on the following legal grounds:

• Consent: When you provide explicit consent for marketing communications or cookies
• Contract: To perform our services and fulfill contractual obligations
• Legitimate Interest: For business operations, security, and service improvement
• Legal Obligation: To comply with applicable laws and regulations

Cookies and Tracking Technologies

We may use cookies and tracking technologies for analytics, advertising, and remarketing purposes, including Google Ads. These technologies help us measure campaign effectiveness, deliver relevant advertisements, and improve our services. You can manage your cookie preferences at any time through our cookie consent banner.

For detailed information about our use of cookies, please see our Cookie Policy.

Data Sharing and Disclosure

We do not sell your personal data. We may share your information in the following circumstances:

• With service providers who assist us in operating our business
• With professional advisors (lawyers, accountants, auditors)
• To comply with legal obligations or court orders
• To protect our rights, property, or safety
• In connection with a business transfer or merger

International Data Transfers

Your personal data may be transferred to and processed in countries outside the European Economic Area (EEA). When we transfer data internationally, we ensure appropriate safeguards are in place, including:

• Standard contractual clauses approved by the European Commission
• Adequacy decisions by the European Commission
• Other appropriate safeguards as required by GDPR

Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected or as required by law. Our data retention periods are:

• Contact form submissions: 3 years from last contact
• Website analytics data: 26 months
• Marketing communications: Until you unsubscribe
• Customer service records: 7 years as required by Austrian commercial law
• Legal and compliance records: As required by applicable law

Your Rights

Under GDPR, you have the following rights regarding your personal data:

• Right of Access: Request a copy of your personal data
• Right to Rectification: Correct inaccurate or incomplete data
• Right to Erasure: Request deletion of your personal data
• Right to Restrict Processing: Limit how we use your data
• Right to Data Portability: Receive your data in a portable format
• Right to Object: Object to processing based on legitimate interests
• Right to Withdraw Consent: Withdraw consent for marketing or cookies

To exercise these rights, please contact us at [email protected] or +43 14409783. We will respond to your request within one month.

Data Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. These measures include:

• Encryption of data in transit and at rest
• Access controls and authentication systems
• Regular security assessments and updates
• Staff training on data protection
• Secure data centres and hosting infrastructure

Third-Party Services

Our website may contain links to third-party websites or use third-party services. We are not responsible for the privacy practices of these external services. We encourage you to review their privacy policies before providing any personal information.

Children's Privacy

Our services are not intended for children under 16 years of age. We do not knowingly collect personal information from children under 16. If we become aware that we have collected personal data from a child under 16, we will take steps to delete such information promptly.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. We will notify you of any material changes by posting the updated policy on our website and updating the "Last updated" date. Your continued use of our services after any changes constitutes acceptance of the updated policy.

Complaints and Supervisory Authority

If you have concerns about how we handle your personal data, you have the right to lodge a complaint with the Austrian Data Protection Authority (Datenschutzbehörde) or the supervisory authority in your country of residence.

Austrian Data Protection Authority contact information:

• Website: www.dsb.gv.at
• Email: [email protected]
• Phone: +43 1 52 152-0

Contact Information

If you have any questions about this Privacy Policy or our data practices, please contact us:

• Email: [email protected]
• Phone: +43 14409783
• Post: belnatorix.top AG, Währinger Straße 99, 1070 Vienna, Austria

For general enquiries, you can also contact us at [email protected].